Patterns of consumer usage of homeless outreach services
Psychology | Social and Behavioral Sciences
Outreach programs are a vital part of the continuum of services for the home- less. To investigate the characteristics of consumers of such programs and the services they receive, a sample of 446 clients of a homeless outreach program in New York City was divided into those who visited only once, two to three times, and four or more times during a 1-month period. Chi-square analyses revealed that the groups differed significantly with regard to previous client status, clinical diagnosis, referrals provided, and service outcome. Corre- spondence analyses further specified relationships between visit frequency and select characteristics. Implications of the findings for service delivery are considered.
Carr, W.A., Glenwick, D.S., & Kim, S.-K. (2009). Patterns of consumer usage of homeless outreach services. Journal of Social Distress and the Homeless, 18, 200–230.