Title

Patterns of consumer usage of homeless outreach services

Disciplines

Psychology | Social and Behavioral Sciences

Abstract

Outreach programs are a vital part of the continuum of services for the home- less. To investigate the characteristics of consumers of such programs and the services they receive, a sample of 446 clients of a homeless outreach program in New York City was divided into those who visited only once, two to three times, and four or more times during a 1-month period. Chi-square analyses revealed that the groups differed significantly with regard to previous client status, clinical diagnosis, referrals provided, and service outcome. Corre- spondence analyses further specified relationships between visit frequency and select characteristics. Implications of the findings for service delivery are considered.