Document Type

Article

Keywords

student workers, student library assistants, job training, training, student training, academic library, universities, colleges, Fordham University, scheduling, work-study students, library training, training of student employees, assessment, staffing, mentoring, student employment

Disciplines

Library and Information Science

Abstract

Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library.

Publication Title

Journal of Library Administration

Volume

58

Issue

2

Article Number

1001

Publication Date

2018

First Page

1

Last Page

13

DOI of Published Version

https://doi.org/10.1080/01930826.2017.1412711

Language

English

Peer Reviewed

1

Version

Published

Creative Commons License

Creative Commons Attribution 4.0 License
This work is licensed under a Creative Commons Attribution 4.0 License.

Content Type

Text

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